What This Covers

This Privacy Policy explains how Trusted Transport collects, uses, and protects your personal information. It applies to our website and all services we provide.

We comply with British Columbia's PIPA and Canada's PIPEDA regulations where applicable.

1. Information We Collect

2. How We Use Your Information

• Process delivery and freight bookings
• Manage customer accounts
• Send booking confirmations and updates
• Process secure payments
• Provide customer support
• Improve our services

3. Legal Basis For Processing

We collect and use personal information with your consent or as reasonably necessary to provide the requested services.

4. Sharing Your Information

5. Data Retention

We retain personal information for as long as needed to provide services, resolve disputes, and comply with legal obligations.

Transaction records may be retained for up to 7 years for tax and compliance purposes.

6. Data Security

• HTTPS encrypted connections
• Secure access-controlled databases
• Password hashing protection
• PCI-compliant payment processing

7. Your Rights Under PIPA (BC)

• Access your personal information
• Correct inaccurate data
• Withdraw consent
• Request account deletion

8. Children's Privacy

Our services are not directed at children under 13 and we do not knowingly collect personal information from children.

9. Changes To This Policy

We may update this Privacy Policy from time to time and registered users will be notified before major changes take effect.