Trusted Transport Driver App Support
Welcome to the support page for the Trusted Transport Driver mobile application. If you are experiencing technical difficulties, account access issues, or have questions regarding driver safety telemetry, we are here to help.
How to Contact Support
Our dedicated support team is available from Monday to Saturday to assist our drivers and logistics personnel.
Frequently Addressed Issues:
- Login Problems: If you are unable to login, please contact your fleet administrator to verify your driver ID and license details.
- Location & GPS Issues: Ensure that high-accuracy location services are enabled on your device and permissions are granted for "Always Allow" background location tracking.
- Welfare Checks: If you miss a welfare check prompt, the app will automatically notify the dispatch system. You can respond directly on the screen or contact support to resolve safety flags.
- App Performance: If you encounter offline queuing alerts, the app will auto-sync once you return to an area with network coverage.
We target a response time of under 24 hours for all support queries sent via email.