Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Trusted Transport ("we", "our", or "us") collects, uses, and protects information when you use the Trusted Transport Driver mobile application (the "App"). This App is intended exclusively for registered delivery personnel and fleet drivers.
Important Notice on Location Tracking:
This App collects precise location data to enable delivery tracking, geofenced status updates, and driver safety monitoring (speeding, harsh braking, and crash detection) even when the App is closed or not in active use (background tracking).
1. Information We Collect
- Precise Location Data (Foreground & Background): We collect your device's precise location (GPS coordinates) to track transit routes, dispatch shipments, verify geofence arrivals/departures, and monitor safety. This data is collected in the background (when the app is minimized or the screen is locked) as long as you are ON-DUTY.
- Motion & Telemetry Data: We access device sensors (accelerometer, speed data) to detect driving safety events such as speeding, harsh braking, rapid acceleration, idling, and potential vehicle crashes.
- Camera & Photos: We request access to your device's camera exclusively for capturing Proof of Delivery (POD) photos and recipient signatures.
- Account Data: We collect your login credentials, name, phone number, and driver's license number as provided by your dispatch administrator.
- Device State: We monitor battery level and GPS accuracy to ensure safety services are running properly.
2. How We Use Your Information
The information collected is used solely for core logistics and driver safety operations:
- To verify successful deliveries and upload Proof of Delivery (POD) records.
- To track real-time dispatch routes and notify customers of shipment statuses.
- To monitor driver safety metrics (speeding, harsh braking) and send automated safety coaching feedback.
- To facilitate automatic Welfare Checks and trigger SOS alerts in case of emergencies or location disablement.
- To queue data offline and sync it automatically once network connection is restored.
3. Data Sharing and Security
We implement strict security measures to protect your personal information. All communications between the App and our servers are encrypted via HTTPS. Location logs and delivery files are stored securely on our private servers. We do not sell, trade, or rent your personal tracking data to third parties.
4. Third-Party Services
The App may use third-party services (such as Firebase for notifications/messages and Google Maps for routing) which operate under their own privacy policies.
5. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.
6. Contact Us
If you have any questions or suggestions about our Privacy Policy, contact our technical support at your dispatch manager's email address or the company support portal.